T's & c's
We do things by the book, with integrity and transparency.
But if you see something we could change please let us know.
If you are not satisfied with your product or would like a different size, we are happy to exchange it for a new one or refund your purchase price. This is in addition to your rights under Australian Consumer Law. Please contact us to arrange a refund/exchange.
Memberships can be cancelled at any time. Membership fees are normally non-refundable but if you have made an error in your membership selection or change your mind about joining Australian Dads Network, please contact us.
Donation Refund Policy
Due to the nature of charity donations, refunds are given at the discretion of our management committee. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing. We will review the request and respond as soon as we can. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded. Australian Dads Network will always aim to honour the agreed purpose of a donation, if any. However, we have ultimate unconditional discretion to redirect the donation.
Australian Dads Network realises the importance of ensuring that personal information held by the organisation is treated confidentially and is committed to ensuring that all personal information is only collected, disclosed, used and stored in accordance with the National Privacy Principles set out under the federal Privacy Act 1988.
What is Personal Information?
‘Personal Information’ is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Collecting personal information:
Australian Dads Network will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.
Use and disclosure of personal information
Any personal information that we collect will only be used and disclosed for the purpose for which it has been provided to us.
Personal information may need to be disclosed to external service providers engaged by Australian Dads Network in order for those service providers to fulfill their service obligations to the organisation. For example: IT service providers who assist in managing Australian Dads Network’s platforms and networks may need to access client data in order to maintain the platforms and networks;
Where personal information is disclosed to an external party, Australian Dads Network will take steps to ensure that the external party treats such information confidentially and in accordance with the federal Privacy Act 1988.
If you have registered through our website to receive email communications from us, we may use your contact details to send you newsletters, marketing emails or invitations to Australian Dads Network seminars or events, which may be of interest to you. However, you may at any time opt out of receiving such materials by emailing us at firstname.lastname@example.org or simply ‘unsubscribing’ from our email list via the link at the bottom of the email we have sent. If you do send us a request to have your details removed, we will remove your contact details from our distribution lists.
Accessing and Correcting Personal Information
You may request us to provide you with access to personal information we hold about you. We will process all requests for access to personal information in accordance with the National Privacy Principles. In most cases, we will provide you with access to your personal information. However, we may refuse access in certain situations as listed in the National Privacy Principles. If we refuse to give you access, we will provide you with reasons for our refusal.
If any personal information we hold about you is not accurate, complete or up to date, please let us know and in most cases, we will use all reasonable efforts to update the information.
Personal information security
Australian Dads Network is committed to keeping secure the data you provide to us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.